Responsible Retailing

A responsible member of your community

We take our responsibility to our customers, our neighbours and the wider community very seriously indeed.

This includes undertaking audits and test purchases across our estate. When benchmarket against our competitors' published information, our standards are among the highest in the industry.

  • We developed a website called Enjoy Responsibly that provides practical information advice on responsible drinking. The site offers an engaging look at issues around alcohol, including how alcohol affects your health, and alcohol and the law, as well as resources such as a unit calculator and links to local services.

  • All of our pubs operate Challenge 21 and, if you are lucky enough to appear under 21, you can expect to be asked to prove your age. Our tills are programmed to challenge bar staff to check the age of the purchaser before completing the transaction.

  • We have been an active participant in the government's consultation on drinks labelling and support the government's anti-drink drive Christmas campaigns and initiatives such as Best Bar None, the Home Office endorsed award scheme that accredits licensed premises for operating their business in an exemplary manner.